The role holder will be required to research, design, market, and implement quality and customer driven technical programs for the Central Bank of Kenya.

Strategic Responsibilities
1. Develop strategic training and development programs for the Central Bank of Kenya and other Central Banks in the region.
2. Engage strategic partners, experts and resource people to offer professional training on emerging issues in the Central Banking sector.
3. Position the Institute as a world-class knowledge hub and a preferred center of excellence for world-class central banking programs within the region.
Technical and Operational Responsibilities
1. Develop and implement in collaboration with CBK departments, technical programs that support effective implementation of CBK mandate
2. Preparation of performance reports in line with approved objectives and work plans.
3. Prepare annual training objectives and session plans
4. Consult with CBK departments to identify training needs on central banking
5. Market central banking courses to regional central banks.
6. Provide assessment-based training in selected areas within the CBK departments.
7. Monitor the development of training materials and promotional materials
8. Monitor delivery and evaluation of programs to ensure quality and meet the training objectives and participants’ expectations.
9. Monitor the implementation of training programs to ensure quality and effective customer service.
10. Carry out customer satisfaction surveys on continuous basis to inform programs’ improvements.
11. Respond to training enquiries by CBK departments, stakeholders, partners and service providers
12. Monitor performance and preparation of performance reports in line with approved objectives and work plans.
13. Coordinate the reimbursement of training costs by CBK on monthly basis
14. Oversee invoicing of clients attending central banking courses
15. Open and Close training programs
Other Responsibilities
1. Mentor and coach staff in the section.
2. Draft talking notes for various levels of speakers and resource people.
3. Develop and monitor training and workshop budgets
4. Design and develop promotional materials including brochures, folders and memorabilia.
5. Provide assessment-based training according to client needs and the industry.
6. Monitor the development of training materials and promotional materials
7. Monitor the delivery and evaluation of programs to ensure quality while meeting training objectives and participants’ expectations.
8. Monitor the implementation of training programs to ensure quality and effective customer service.
9. Any other duties as may be assigned from time to time by the Head of Division/ Management

1. Master’s Degree in Business, Education or related field from a reputable University
2. Bachelor’s Degree in Business Administration, Education, Economics or related discipline from a reputable university.
3. PhD in Business or related field is an added advantage.
4. Membership of a relevant professional association or body is an added advantage.

Minimum of Eight (8) years of progressive experience in developing, designing and implementing capacity building for Central Banking programs with knowledge of trends in skills training and competencies.

Technical Competencies
1. Understanding of Core Central Banking Functions.
2. Hands on experience with capacity building for central Bank.
3. Demonstrate experience in training with knowledge of trends in skills training and development of training programs.
4. Demonstrate experience in Proficiency with curriculum design and development for adult learning techniques.
5. Demonstrate experience in development of annual training plans and schedules.
6. Ability to identify and partner with subject matter experts in the industry to develop and deliver training.
7. Ability to develop and manage a training dashboard.
8. Ability to design and develop data collection tools to facilitate the development of market driven capacity building programs.
9. Ability to develop tools and methods to measure effectiveness of training programs.
10. Ability to develop, identify and implement efficient and effective training methods, techniques, and ideas that align with different developmental needs.
11. Ability to develop training courses associated with the introduction of new products or services or designed to increase skill development.

Behavioral and General Competencies
1. Leadership and people management skills.
2. Critical & analytical thinking and problem-solving skills.
3. Ability to manage conflict.
4. Strategic thinking and decision making.
5. Customer orientation.
6. Project management skills.
7. Ability to be forward thinking and use technology and other modern tools to drive decision making and implementation.
8. Ability to consider emerging trends, developments and long-term. opportunities and align organizational requirements with desired outcomes
9. Independence of thought and objectivity.
10. Professionalism, integrity and honesty in line with CBK values.
11. Oral and written communication skills.
12. Ability to withstand strategic and operational challenges and maintain momentum.
13. Emotional intelligence.
14. Risk management- ability to identify departmental risks and develop mitigating measures.
15. Ability to manage multiple stakeholders and drive change.

Register / Login to apply for this job

Register Login