The Manager, Banking Unit, Branch/Centre Services ensures provision of efficient and effective high-quality services, in line with laid down procedures and guidelines to achieve the Bank’s mandate and strategic objectives. This involves overseeing the following Banking and Financial Markets functions at the Branch: Accounts Management, Banking Services, Mandates, Clearing Operations, Transfers, Government Payments, Document Management, Reconciliation & Risk Management, Banking Systems development, Financial Markets client relations & DhowCSD customers’ enquiries and the Agricultural market perception survey for MPC.

Strategic Responsibilities
Contribute as appropriate to the performance of the function and the overall achievement of the Bank’s strategic objectives.

Technical and Operational Responsibilities
1. Oversee provision of efficient and effective services to customers.
2. Manage the teller functions and all other Banking services offered at the Branch/Centre.
3. Review and sign the register for received documents.
4. Provide second level verification of documents.
5. Approve the opening, amending and closing of customer bank accounts.
6. Approve creation and withdrawal of mandates upon customers’ requests.
7. Oversee the processing of Internet Banking application forms.
8. Approve issuance of accounts statements to customers upon request.
9. Sign certificates of balances for County Governments upon request.
10. Oversee posting of outward cheques for transmission to the clearing System.
11. Manage custody of outward cheques presented for clearing at the Branch.
12. Ensure that unpaid cheques are reposted using the image return documents (IRDs) from Clearing House sent from Head Office.
13. Provide first/ second level approval in T24 System funds transfers instructions and reversals entries.
14. Authorize Till opening and closure.
15. Approve internal cheques and vouchers above Cashier payment limit.
16. Ensure timely response to customer queries and sign formal response letters to customers.
17. Ensure proper filing of transactional documents and other records.
18. Handle disposal of documents as per the Bank’s retention and disposal policy.
19. Ensure timely reconciliations of all Bank Account and daily monitoring of all internal suspense accounts.
20. Review information on operation risk management for the Banking functions.
21. Ensure implementation of audit recommendations.
22. Provide input for new systems developments affecting functions at the Branch and participate as second level approver in the testing of systems that affect Banking functions or Financial Markets operations at the Branch upon request by Head Office and ITD.
23. Ensure timely response to customers’ enquiries & issues on investments in Government securities.
24. Ensure customers who visit the Branch are assisted to navigate the DhowCSD System.
25. Resolve escalated issues, queries and complaints from customers and staff assigned to him/her and make decisions.
26. Oversee conduction of MPC Surveys.
27. Liaison functions for KDIC.

Other Responsibilities
1. Provide information for input into the Banking Strategic Plan.
2. Provide input in preparation of yearly budget for Banking Unit in consultation with BPS Head Office.
3. Provide information for input into the Training Plan in consultation with BPS Head Office.
4. Conduct performance assessment for staff in Banking Unit in consultation with BPS Head Office.
5. Escalate issues, queries and complaints that may need further consultation to the Branch Manager or Head of Front Office Division at Head Office, BPS.
6. Required to develop and maintain working relationships with external stakeholders including Government departments, County Governments, commercial banks and other financial institutions.
7. Provide leadership and guidance and foster a high performing culture that motivates and increases employee potential through training, coaching and mentorship.
8. Ensure compliance with Bank policies, procedures, guidelines and internal controls.
9. Perform any other tasks as may be assigned from time to time.

1. Bachelor’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science or related field of study OR Ten (10) years’ work experience in Banking Operations, Financial Services, Economics, Accounting or similar operations with at least two (2) years in a supervisory capacity.
2. Master’s Degree in Economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science or related field of study is an added advantage.
3. Professional qualifications in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage.

Not less than six (6) years’ work experience in Banking Operations, Financial Services, Economics, Accounting or similar operations, with at least two (2) years in a supervisory capacity.

Technical Competencies
1. Knowledge of Banking laws and regulations.
2. Knowledge of Banking operations.
3. Accounting and financial management skills.
4. Customer care skills.
5. Change management skills.
6. Knowledge of Public Finance Management Act and regulations.
7. Knowledge of Treasury guidelines on signing instructions for National and County Governments.
8. Knowledge of the Government Securities operations and DhowCSD functions.
9. Oral and written communication skills- ability to communicate clearly, simply and in a structured manner; and to use communication tools appropriately and effectively.
10. Computer proficiency and knowledge of banking systems.
11. Clear understanding of economics, banking and relevant emerging issues in financial services management, Government operations and laws.
12. Risk management- ability to identify risks and develop mitigating measures.

General and Behavioural Competencies
1. Planning and organization - Ability to organize work, set priorities, and determine resource requirements; determine short or long-term goals and strategies to achieve them; coordinate with other stakeholders or part of the organization to accomplish goals.
2. Quality orientation - Ability to check work to ensure accuracy. Adopt a disciplined approach to work and drive for closure, results, and success.
3. Communication & information sharing -Ability to express information clearly and succinctly, orally and in writing, considering the audience and the nature of the information.
4. Stakeholder and conflict management - Ability to successfully involve and communicate with stakeholders and ability to manage and resolve conflicts, grievances, confrontations, or disagreements constructively.
5. Professionalism, work ethic & integrity - Ability to convey a high level of excellence and competence on delivery of duty.
6. Collaboration and teamwork - Ability to work collaboratively within a group of staff.
7. Accountability and professional development – Ability to take and accept responsibility and outcome thereof openly and transparently.
8. Creativity and innovation - Proactively identify ways or resources through which work situations/processes can be continuously improved.
9. Customer focus - Ability to demonstrate concern for the expectations of customers and prioritize them as well as convey realistic expectations to both internal and external customers.
Emotional Intelligence - Manages emotions in a mature and composed manner as expected of a leader.
10. Strategic thinking and decision making.
11. Leadership and people management including performance management, coaching & mentoring.
12. Governance- knowledge and ability to ensure good governance practices.

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