The respective role holder facilitates the smooth running of the respective units’ operations and related monitoring in KEPSS & RTGS Operations / SWIFT Secretariat/Regional Payments.

Technical and Operational Responsibilities
1. Administer the respective payment system operated by each Section e.g.
1. Performing SOD and EOD.
2. Ensure the respective payment system is running and monitored.
3. Access the payments system and view incoming messages and requests.
4. Adding new payment systems participants and user.
5. Payment Systems User administration.
6. Training of users.
7. Payment Systems window extension.
2. Manage the issuance and renewal of tokens and certificates.
3. Receive and respond to queries from participants.
4. Update Treasury contact list/ Administer the Payments System email.
5. Liaise with other user departments and manage their requests in a timely manner.
6. Perform admin tasks related to their roles e.g. payment invoices for services rendered by third party service provider.
7. Continuously monitor the performance and coordinate health checks for the systems.
8. Prepare periodic risk status report and circulate to department and risk department.
9. Participate in the implementation and response to strategic activities relevant to their Sections
10. Participate in and support the implementation of Bank projects being run by the Division and Department including policies review.
11. Contribute to the preparation of NPS annual budget for activities being implemented by each Section.
12. Perform specific function unique to SWIFT Services/KEPSS Operations/Regional Payments
13. Ensure continued availability of efficient, reliable and secure payment systems that support the smooth functioning of the economy.
14. Participate in stakeholder committees and meetings.
15. Induction new members of staff and facilitate for visiting institutions to the Department as and when required.
16. Train new users of the respective payment systems for effective service delivery to the Bank’s customers.
17. Perform any other roles and responsibilities that may be assigned by the supervisor from time to time

1. Bachelor’s Degree in a relevant field e.g. Computer Science, IT, Banking or Business Administration, Law or related field of study.
2. Professional qualifications and memberships are an added advantage.

At least two (2) years’ experience in Payments and Banking operations or other related area.

Technical Competencies
1. Understanding of Digital Finance and Financial Innovations.
2. Understanding of payment risks and security.
3. Appreciation of the NPS Act and NPS Regulations.
4. Accounting and financial management skills.
5. Sound knowledge and experience in the operating frameworks for CBK including Monetary policy framework and implementation methods.
6. Risk Management-experience in identifying departmental risks, implementing mitigating measures and monitoring mechanisms.
7. Ability to perform analytics on both quantitative and qualitative facts to challenge status quo.
8. Understanding of internationally accepted best practices for payment system operations.
9. Strong IT and computer skills.
10. System performance monitoring.
11. Knowledge of AML, KYC and other related laws.

Behavioral/ General Competencies
1. Planning and organization - Ability to organize work, set priorities, and determine resource requirements; determine short or long-term goals and strategies to achieve them; coordinate with other stakeholders or part of the organization to accomplish goals.
2. Quality orientation - Ability to check work to ensure accuracy. Adopt a disciplined approach to work and drive for closure, results and success.
3. Communication and information sharing -Ability to express information clearly and succinctly, orally and in writing, considering the audience and the nature of the information.
4. Professionalism, work ethic and integrity - Ability to convey a high level of excellence and competence on delivery of duty.
5. Collaboration and teamwork - Ability to work collaboratively within a group of people to achieve a common goal. Support team members to take decisions independently and take the lead in their area of expertise.
6. Accountability and professional development – Ability to take and accept responsibility and outcome thereof in an open and transparent manner.
7. Customer focus - Ability to demonstrate concern for the expectations of customers and prioritize them as well as convey realistic expectations to both internal and external customers.
8. Resilience - Ability to withstand operational challenges and maintain momentum.
9. Decision making - the ability to make better decisions, as defined by decision-making principles posited by models of rational choice.
10. Emotional Intelligence -manages emotions in a mature and composed manner as expected of staff.
11. Analytical –highly analytical and ability to challenge status quo based on quantitative facts and impacts.
12. Digital mind-set - Ability to recognize the importance and impact of technology on the ways of working and integrate technology in the day-to-day job to achieve efficiency, quality, and productivity in the function.
13. Creativity and innovation - Promote an environment that encourages creative thinking, and innovation within the ambits of existing rules/guidelines.

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