The Banking Services Back Office Division provides effective and efficient banking services to commercial banks, the National & County Governments, and other public entities. It ensures effective fiscal operations and supports monetary policy implementation. The role of this job is to support this function by managing the accounts for National & County Governments and Financial institutions by opening and operationalizing these accounts.

Strategic Responsibilities
1. Contribute as appropriate to the performance of the function and the overall achievement of the Bank’s strategic objectives.

Technical and Operational Responsibilities
1. Input or provide first level approval for creation of customers in banking system.
2. Input or provide first level approval for Opening, amending, and Closing accounts managed by Banking Division.
3. Respond to all account queries from customers.
4. Input or provide first level approval for Exchequer releases from National Treasury for funding National and County Governments
5. Input or provide first level approval for County Governments County Revenue Fund (CRF) funds transfers instructions.
6. Input or provide first level approval in banking system to execute the Kenya Revenue Authority (KRA) agency notices.
7. Input or provide first level approval in banking system in processing of Funds Transfers Instructions from KRA, County Governments and Government entities.
8. Amend or approve details in banking system to update the standing order instructions.
9. Prepare or review and dispatch daily Standing Orders reports to National Treasury
10. Prepare and dispatch daily Standing Orders reports to National Treasury
11. Monitor daily KRA & Government Accounts
12. Check and confirm correctness of Management Reports on KRA and Government Operations (M2 & Desk Memo)
13. Amend the Interest rate on Government Overdraft upon CBR rate changes by MPC.
14. Amend the applicable Government Overdraft limit.
15. Prepare the Daily Government Overdraft Utilization and accrued interest report.
16. Monitor charging of monthly accrued interest on Government Overdraft facility
17. Prepare Certificate of Balances for KRA and Government Accounts
18. Follow up of confirmation of balances to external auditors.
19. File all transactions documents.
20. Resolve queries and complaints from customers and make decisions in marginal risk situations.
21. Provide input into the systems requirements during implementation of systems affecting Banking functions.
22. Participate as inputter or approver 1 in the testing of systems that affect Banking functions.
23. Support CBK Branches on accounts management activities.
24. Comply with operational, security and control policies/ procedures, preventing fraud and loss to the Bank.
25. Audit cashiers’ tills at the close of business.
26. Implement audit recommendations.
27. Assist in preparation of the Banking Strategic Plan
28. Assist in preparation of yearly budget for Accounts Management Section
29. Provide information for input into the Training Plan
30. Maintain working relationships with appropriate external parties including Government departments, County Governments, commercial banks, and other financial institutions.
31. Comply with the Bank policies, procedures, guidelines, and internal controls.
32. Perform any other task as may be assigned from time to time.

1. Bachelor’s degree in economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science, or related field of study.
2. Professional qualification in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage

At least two (2) years’ work experience in Banking Operations, Financial Services, Economics, Accounting, or similar operations.

Technical Competencies
1. Knowledge of Banking laws and regulations
2. Knowledge of and Kenyan financial system.
3. Customer care skills.
4. Change management skills.
5. Knowledge of Public Finance Management Act and regulations.
6. Computer proficiency and knowledge of banking systems e.g., Core T24 and T24 Internet Banking.
7. Knowledge and understanding of Kenya laws and constitution.
8. Public sector accounts operations.
9. Knowledge and understanding of Government operations
10. Clear understanding of economics, banking, and relevant emerging issues in financial services management.


Behavioural/ General Competencies
1. Planning and organization - Ability to organize work, set priorities, and determine resource requirements; determine short or long-term goals and strategies to achieve them; coordinate with other stakeholders or part of the organization to accomplish goals.
2. Quality orientation - Ability to check work to ensure accuracy. Adopt a disciplined approach to work and drive for closure, results, and success.
3. Communication and information sharing -Ability to express information clearly and succinctly, orally and in writing, considering the audience and the nature of the information.
4. Professionalism, work ethic and integrity - Ability to convey a high level of excellence and competence on delivery of duty.
5. Collaboration and teamwork - Ability to work collaboratively within a group of people to achieve a common goal.
6. Accountability and professional development – Ability to take and accept responsibility and outcome thereof in an open and transparent manner.
7. Customer focus - Ability to demonstrate concern for the expectations of customers and prioritize them as well as convey realistic expectations to both internal and external customers.
8. Resilience - Ability to withstand operational challenges and maintain momentum.
9. Decision making - the ability to make better decisions, as defined by decision-making principles posited by models of rational choice.
10. Building consensus and influencing
11. Emotional Intelligence -manages emotions in a mature and composed manner as expected of staff.

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