The role holder will provide efficient and effective high-quality services, in line with laid down procedures and guidelines to contribute as appropriate to the performance of the Bank’s objective of banker to the Government, commercial banks and public entities.

Strategic Responsibilities
Contribute as appropriate to the performance of the function and the overall achievement of the Bank’s strategic objectives.

Technical and Operational Responsibilities
1. Provide efficient and effective customer care.
2. Monitor daily drawdown and reversal of Intraday Liquidity Facilities (ILFs) DhowCSD and KepssRTGS Systems
3. Verify details of CBK Overnight Lending to commercial banks (Lender of last resort/Discount Window) in DhowCSD System.
4. Generate reports to monitor compliance with Cash Reserve Ratio (CRR) requirements by commercial banks and microfinance banks.
5. Input details in banking system for the adoption or reversal of transactions credited to KEPSS Unapplied Funds Suspense Accounts (KES, USD, GBP, EURO, UGX, TZS, and RWF)
6. Input details in the banking system for posting or reversal of incoming RTGS transactions relating Banking functions.
7. Monitor DFCC Outward Transfers to ensure successful transmission.
8. Input details in the banking system for charges and penalties levied on commercial banks.
9. Input details in the banking system for funds transfers instructions by external financial institutions.
10. Prepare certificates of balances for commercial and external banks
11. Prepare the Daily Money Market Report
12. Update the interbank money market information, the Central Bank Rate (CBR) and the CBK Discount Window on the Central Bank website.
13. Generate reports for presentation at the MPMC meetings.
14. Participate in MPMC activities and provision of information on Banking Operations
15. Implement MPC decisions affecting Banking Divisions
16. Respond to correspondence/customer queries through the various channels such as emails, telephone calls, and letters.
17. Escalate issues, queries and complaints from customers that may need further consultation.
18. File transactions documents.
19. Provide input into the systems requirements during implementation of systems.
20. Participate as inputter or first level approver in the testing of systems that affect Banking functions.
21. Audit tellers cash tills at the close of business.
22. Assist in preparation of the Banking Strategic Plan
23. Implement audit recommendations.
24. Assist in preparation of yearly budget for Financial Institutions Operations Section
25. Provide information for input into the Training Plan
26. Maintain working relationships with appropriate external parties including Government departments, County Governments, commercial banks, and other financial institutions.
27. Comply with the Bank policies, procedures, guidelines, and internal controls.
28. Perform any other duties and responsibilities as may be assigned by the supervisor.

1. Bachelor’s degree in economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science, or related field of study.
2. Professional qualification in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage

At least two (2) years’ work experience in Banking Operations, Financial Services, Economics, Accounting, or similar operations.

Technical Competencies
1. Knowledge of Banking laws and regulations
2. Knowledge of Banking operations
3. Accounting and financial management skills
4. Customer care skills
5. Change management skills.
6. Knowledge of Public Finance Management Act and regulations
7. Knowledge of KepssRTGS and EAPS rules and procedures
8. Knowledge of SWIFT messages formats
9. Knowledge of T24 System
10. Knowledge of the Government Securities operations and DhowCSD functions
11. Knowledge of Treasury guidelines on signing instructions for National and County Governments
12. Oral and written communication skills- ability to communicate clearly, simply and in a structured manner; and to use communication tools appropriately and effectively.
13. Computer proficiency and knowledge of banking systems
14. Clear understanding of economics, banking and relevant emerging issues in financial services management, Government operations and laws
15. Risk management- ability to identify risks and develop mitigating measures.

General and Behavioural Competencies
1. Planning and organization - Ability to organize work, set priorities, and determine resource requirements; determine short or long-term goals and strategies to achieve them; coordinate with other stakeholders or part of the organization to accomplish goals.
2. Quality orientation - Ability to check work to ensure accuracy. Adopt a disciplined approach to work and drive for closure, results, and success.
3. Communication and information sharing -Ability to express information clearly and succinctly, orally and in writing, considering the audience and the nature of the information.
4. Professionalism, work ethic and integrity - Ability to convey a high level of excellence and competence on delivery of duty.
5. Collaboration and teamwork - Ability to work collaboratively within a group of people to achieve a common goal. Support team members to take decisions independently and take the lead in their area of expertise.
6. Accountability and professional development – Ability to take and accept responsibility and outcome thereof in an open and transparent manner.
7. Customer focus - Ability to demonstrate concern for the expectations of customers and prioritize them as well as convey realistic expectations to both internal and external customers.
8. Resilience - Ability to withstand operational challenges and maintain momentum.
9. Decision making - the ability to make better decisions, as defined by decision-making principles posited by models of rational choice.
10. Emotional Intelligence -manages emotions in a mature and composed manner as expected of staff.
11. Analytical –highly analytical and ability to challenge status quo based on quantitative facts and impacts.
12. Governance- knowledge and ability to ensure good governance practices.
13. Digital mind-set - Ability to recognize the importance and impact of technology on the ways of working and integrate technology in the day-to-day job to achieve efficiency, quality, and productivity in the function.
14. Creativity and innovation - Promote an environment that encourages creative thinking, and innovation within the ambits of existing rules/guidelines.

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