The role holder is responsible for the management of SWIFT related matters to ensure availability and accessibility of SWIFT to the approved users as well coordination of the SWIFT-related developments for both CBK and SWIFT community in Kenya.

Strategic Responsibilities
1. Participate in the development of payment strategies and policies in line with CBK’s strategy and national priorities.
2. Continually oversee the implementation of SWIFT upgrades at CBK the latest technology and related cyber security programs.
3. Coordinate the implementation of SWIFT-related developments for the SWIFT community in Kenya.
4. Assist Banking and Payment Services leadership with on-going and long-term management and development of the Bank’s resources and organisational capability.

Technical and Operational Responsibilities
1. Oversee SWIFT Services unit functional responsibilities to ensure the safety, efficiency and effectiveness of the national payment system.
2. Work effectively as part of the management team to deliver on the Key Result Areas and demonstrates competencies of his/her role.
3. Ensure continued availability of efficient, reliable and secure payment systems that support the smooth functioning of the economy.
4. Ensure SWIFT comply with the CBK Act and the National Payment System Act and other adopted standards.
5. Keep abreast with payment trends including Mobile Banking processes and platforms and link this to improved Payment Policy and Banking requirements.
6. Keep abreast with payment risks including cyber risks and other risks and ensure an adequate payment risk management framework is in place.
7. Promote the development of the systems as technology and market trends change.
8. Implement Audit and Oversight Recommendations.
9. Receive and approve application requests for settlement systems.
10. Monitor impact of payment systems upgrades.
11. Organise and attend SWIFT regional and global events when organized.
12. Respond to audit and oversight issues on SWIFT system.

Other Responsibilities
1. Participate in stakeholder committee and meetings.
2. Mentor and coach the SWIFT Services team to deliver on the planned activities.
3. Oversee training of new staff in the section to ensure effective service delivery.
4. Any other assigned roles and responsibilities.

1. Bachelor’s degree in Economics, Banking, Accounting, Finance, Business Administration, Insurance, Law, Mathematics, Computer Science or related field of study.
2. Professional qualification in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage.

Not less than eight (8) years’ work experience in Payments Operations, Financial Services, Economics, Accounting or similar operations, with at least four (4) years in a supervisory capacity.

Technical Competencies
1. Sound knowledge and experience in the operating frameworks for CBK including monetary policy framework and implementation methods.
2. Good understanding of internationally accepted best practices for payment system operations.
3. In depth knowledge of the work and the industry on issues related to Retail payment innovation and Payment Systems security.

Behavioral/ General Competencies
1. Leadership and people management including performance management, coaching & mentoring.
2. High level interpersonal and cross-cultural skills, including ability to build consensus, alliances and collaborative relationships with sensitivity to diversity.
3. Critical & analytical thinking and problem-solving skills- ability to understand issues from multiple perspectives/layers and take account of the wider business context when crafting solutions.
4. Project management skills.
5. Organisational and administrative skills.
6. Ability to be forward thinking and use technology and other modern tools to drive decision making and implementation.
7. Ability to consider emerging trends, developments and long-term opportunities and align organisational requirements with desired outcomes.
8. Strategic thinking and decision making.
9. Independence of thought and objectivity.
10. Professionalism, integrity and honesty in line with CBK values.
11. Oral and written communication skills- ability to communicate clearly, simply and in a structured manner; and to use communication tools appropriately and effectively.
12. Ability to withstand strategic and operational challenges and maintain momentum.
13. Emotional intelligence.
14. Risk management- ability to identify departmental risks and develop mitigating measures.
15. Governance- knowledge and ability to ensure good governance practices.
16. Ability to manage multiple stakeholders and drive change.

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