The job holder provides effective and efficient banking services to commercial banks, the Government of Kenya, and other public entities. It ensures effective fiscal operations and supports monetary policy implementations through the provision of banking services in the. The role of this job is to ensure proper management of documents relating to Banking Services operations and ensuring availability of resources required to offer the services to the customers.

Strategic Responsibilities
Contribute as appropriate to the performance of Banking Services Division and the overall achievement of the Bank’s strategic objectives.

Technical and Operational Responsibilities
1. Provide first level verification of documents for Banking Services Division
2. Review, records and sign the register for received documents.
3. Forward received documents to the units/sections for processing
4. File transactions documents for Banking Services Division
5. Perform document archival duties in the Division.
6. Records and dispatch General ledger vouchers to Finance Department
7. Deliver/transfer transaction files/vouchers to the Registry for safe storage and or General Ledger vouchers to Finance Department for reference.
8. Receive and store outward cheques presented by Clearing Section for archiving.
9. Retrieve documents paper/microfilm on request.
10. Generate a list of documents scheduled for disposal as per the Bank’s retention and disposal policy.
11. Prepare the annual for disposal of documents as per policy.
12. Request for restocking of first aid kit for the Division.
13. Issue and re-order stationery items.
14. Issue first aid to staff in the Division.
15. Replenish the first aid kit from the staff clinic.
16. Issue beverages and other consumables in the Division.
17. Input details or provide first level approval in the ERP System for requests of Office supplies in the Division.
18. Extract and share the daily customer account statements from T24 with the bank’s customers.
19. Extract and share customer account statements from T24 with investigating agencies. (EACC)
20. Extract and share customer legacy account statements from EDW.
21. Input details or provide first level approval in the ERP System for procurement of goods/works/services for Banking Services Division.
22. Report general maintenance issue to GSD maintenance issues in the Division to DPLS.
23. Follow up with GSD to facilitate effective housekeeping.
24. Support bank branches/Centres on Document management.
25. Continuously update the Divisions keys register.
26. Coordinate the biometric access of staff and others into the Division.
27. Coordinate support staff activities in the Division.
28. Resolve customer queries and make decisions in marginal risk situations.
29. Comply with operational, security and control policies/ procedures, preventing fraud and loss to the Bank.
30. Follow up on procurement matters.
31. Liaison between the division and GSD
32. Liaison between the division and ITD
33. Audit tellers cash balances at the close of business.
34. Perform any other duties & responsibilities assigned by Banking Services Management.

1. Bachelor’s degree in economics, Banking, Accounting, Finance, Business Administration, Mathematics, Computer Science, or related field of study.
2. Professional qualification in Banking, Accounting, Finance, Risk Management, or related field of study is an added advantage.

At least two (2) years’ work experience in Banking Operations, Financial Services, Economics, Accounting, or similar operations.

Technical Competencies
1. Knowledge of Banking laws and regulations.
2. Knowledge of Banking operations.
3. Customer care skills.
4. Change management skills.
5. Knowledge of Public Finance Management Act and regulations.
6. Knowledge of Treasury guidelines on signing instructions for National and County Governments.
7. Computer proficiency and knowledge of banking systems e.g., core T24 and T24 Internet Banking.
8. Clear understanding of economics, banking, and relevant emerging issues in financial services management.
9. Knowledge in archives and records management
10. Knowledge in procurement

Behavioural/ General Competencies
1. Planning and organization - Ability to organize work, set priorities, and determine resource requirements; determine short or long-term goals and strategies to achieve them; coordinate with other stakeholders or part of the organization to accomplish goals.
2. Quality orientation - Ability to check work to ensure accuracy. Adopt a disciplined approach to work and drive for closure, results and success.
3. Communication and information sharing -Ability to express information clearly and succinctly, orally and in writing, considering the audience and the nature of the information.
4. Professionalism, work ethic and integrity - Ability to convey a high level of excellence and competence on delivery of duty.
5. Collaboration and teamwork - Ability to work collaboratively within a group of people to achieve a common goal.
6. Accountability and professional development – Ability to take and accept responsibility and outcome thereof in an open and transparent manner.
7. Customer focus - Ability to demonstrate concern for the expectations of customers and prioritize them as well as convey realistic expectations to both internal and external customers.
8. Resilience - Ability to withstand operational challenges and maintain momentum.
9. Decision making - the ability to make better decisions, as defined by decision-making principles posited by models of rational choice.
10. Building consensus and influencing
11. Emotional Intelligence -manages emotions in a mature and composed manner as expected of staff.
12. Professionalism, work ethic and integrity - Ability to convey a high level of excellence and competence on delivery of duty.
13. Collaboration and teamwork - Ability to work collaboratively within a group of people to achieve a common goal.
14. Accountability and professional development – Ability to take and accept responsibility and outcome thereof in an open and transparent manner.
15. Data protection- take all reasonable precautions to maintain confidentiality in document information and handling.

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