The Deputy Manager, Operational Risk, supports the Senior Manager Operational Risk in the implementation of Risk, Compliance and Business Continuity Programs in the BPS Department in accordance with the Department’s mandate, policies, guidelines and processes.

Technical and Operational Responsibilities
1. Document risk registers for all divisions & sections and ensures they are updated regularly and submitted in a timely manner.
2. Support the Department in performing risk control assessments and outcomes including business continuity activities such as development of business impact analysis and testing.
3. Perform targeted independent assurance checks on high/medium risks and control.
4. Ensure daily reporting of incidents and works with respective division on closure and learnings and linkage to Risk Register.
5. Ensure implementation of audit recommendations and findings for BPS, inform on mitigations and timely closure including linkage to Risk Register.
6. Develop insightful risk reports including risk dashboards for multiple audiences including but not limited to BPS leadership, Bank Risk Management Committee, Management and Board.
7. Identify risk knowledge gaps and give input to staff trainings that build risk awareness.
8. Support initiatives to build a culture of risk awareness for BPS.
9. Work collaboratively and effectively with Risk and Compliance Division to deliver on the Key Result Areas and ensure no silos exit.
10. Ensure compliance with Bank policies, procedures, guidelines and internal controls.
11. Regular review and update of the Department’s operations manuals and procedures.

Other responsibilities
1. Escalate issues, queries and complaints that may need further consultation to the Senior Manager, Operational Risk Division.
2. Required to develop and maintain working relationships with Divisional and Section Heads.
3. Perform any other task as may be assigned from time to time.

1. Bachelor’s Degree in Commerce, Business Administration, Business Management from a reputable University.
2. Professional certification in at least one discipline is a distinct advantage: Risk Management; Financial Risk Management (FRM), Business Continuity Management or Governance Risk and Compliance Management (GRCM).
3. Membership in a relevant professional institute and in good standing is mandatory.

Minimum of five (5) years’ work experience in Risk Management within Banking and Payments in Financial Services Industry or similar operations.

Technical Competencies
1. Knowledge of diverse types of risks: Operational risks, financial risks and compliance risks.
2. Clear understanding of emerging technologies, and relevant emerging issues in risk management.
3. Risk management- ability to identify departmental and bank-wide risks and develop mitigating measures.
4. Knowledge and ability to ensure good governance practices.
5. Ability to review processes and analyze the risks inherent to them.
6. Knowledge of Banking laws and regulations.
7. Knowledge of Public Finance Management Act and regulations including Treasury guidelines on signing instructions for National and County Governments.
8. Computer proficiency with good knowledge of system embedded / driven controls in banking and payments systems.
9. Good understanding of emerging Risks in Financial services management.

General and Behavioural Competencies
1. High interpersonal skills including ability to build consensus and collaborative relationships.
2. Critical & analytical thinking and problem-solving skills- ability to understand issues from multiple perspectives/layers and take account of the wider business context when crafting solutions.
3. High Organisational and administrative skills.
4. Ability to be forward thinking and use technology and other modern tools to drive decision making and implementation.
5. Strong oral and written communication skills- ability to communicate clearly, simply and in a structured manner; and to use communication tools appropriately and effectively.
6. Ability to withstand strategic and operational challenges and maintain momentum.
7. Ability to manage multiple stakeholders and drive change.

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