The job holder will be responsible for providing overall guidance, strategic direction and advice on architectural design of new and existing systems, to support the growing needs of the organization on business IT solutions, enabling & driving the Bank’s strategic initiatives.

As the Head of IT Business Engagement, the role holder will be one of the main point of contact within the Bank to ensure that business goals are achieved through the deployment of relevant technology.

Working with the Director of IT, the role will be accountable for defining and managing the relationship between IT and other business units. The primary aim is to ensure the right support (delivered through the IT Business Engagement / Relationship Managers) is getting to the relevant business areas in order to support the delivery of their business goals, and to define & deliver their strategic areas.

Strategic Responsibilities
1. The role holder shall provide leadership and direction to the Financial Stability, Enterprise Applications, Core Banking, Payment Systems and Business Intelligence team.
2. Ensure the development and maintenance of the IT Business Relationship Engagement (BRE) strategy and related processes.
3. The holder shall be responsible for Business-to-IT Strategic planning, budget management and optimization, vendor management, resource management, process participation and ownership.
4. The function will also provide overall leadership and help drive change at the highest level through influence and strategic use of data across the Bank, managing the strategy and execution of the Business Intelligence & Analytics team.
5. The holder is responsible for the functional organization design and staff resourcing.

Technical and Operational Responsibilities
1. Responsible for all Business applications (Core Banking, Payments Systems [RTGS, SWIFT], Enterprise Resource Planning (ERP), Business Intelligence & Analytics Platform, Financial Stability Reporting Platform, Collaboration and all corporate applications and software tools) enhancements, performance metrics and customer’s satisfaction.
2. Implement and manage development by directing and coordinating activities consistent with established goals, objectives, and policies.
3. Identify opportunities for automation and streamline business processes specifically in all business areas, including
designing and driving the Data Analytics Strategy for the Bank.
4. Lead and implement major IT Business Application Change projects aligned with business goals.
5. Review business process and/or technical designs to validate appropriate use of technology, and ensure our systems
enhance business processes, operations, and information process flow. Drive system consolidation where possible and
keep system footprint manageable and cost-effective.
6. Ensure application development initiatives are well managed and deliver on expectations regarding functionality,
timeliness and cost.
7. Develop technology strategies aligned with organizational goals and support the implementation of the overall
technology vision, strategy direction set by management/IT.
8. Establish, contribute to and/or adhere to key departmental operating procedures around governance, project
management, software lifecycle management, change management and application security/ controls.
9. Ensure that applications meet business requirements and systems goals, fulfil end-user requirements, and identify and
resolve systems issues.
10. Review and analyse existing applications’ effectiveness and efficiency, and develop strategies for improving or
leveraging these systems.
11. Ensure the team collaborates with analysts, designers, and system owners in the testing of new software programs and applications.
12. Coordinate with infrastructure, system administration and service delivery units to ensure efficient and reliable
business continuity practices are in place as per the enterprise BCP policy.
13. Ensure recruitment, development and retention of a high performing team with clear objectives and career
development plans which are regularly reviewed.
14. Develop and manage a team to provide timely and comprehensive support to projects, internal business users and key
external stakeholders on issues relating to Infrastructure, Operations & Service Management.
15. Development and analysis of relevant management reports on various key aspects of the section’s responsibilities.

1. Bachelor’s Degree in Computer Science, Information Technology, Business Operations, Electrical Engeneering or equivalent relevant degree aligned to IT / Technology Operations
2. Master’s Degree in ICT, Computer Science, Information Systems, Business Administration, or a related field is an added advantage.
3. Strong knowledge in the payments ecosystem and how they technically Integrate in reference to CSD,RTGS,SWIFT, T24,ERP and Data Warehouse systems.
4. Experience delivering large-scale core banking systems, digital banking platforms, Financial Market Systems, and enterprise financial technology solutions across large institutions.
5. Strong Knowledge in Back Office Systems Operations and how the blend with business activities.
6. International and professional Information Technology certification e.g. ITIL Service Management, ISO Lead Implementer (20000/22301), COBIT, CISA, CISM, CRISC, CGEIT, COBIT will be an added advantage.
7. Certification in Project Management (e.g. Prince 2, MSP, TOGAF) will be an added advantage.
8. Strong leadership & management abilities to inspire and coach employees to accomplish strategic goals and related tasks, executive presentation, personnel management, strategic QA.

1. At least twelve (12) years’ experience in a large IT environment, with at least five (5) years in a senior leadership position with demonstrated involvement in core banking/payment system/ERP/Financial Market systems implementations, maintenance and integrations for large financial institutions.
2. Minimum of five (5) years focused Business Engagement & Analysis experience.
3. Must have been involved in previous core banking/payment system/ERP implementations for large financial institutions.

Technical Competencies
1. Broad and deep technical knowledge of IT infrastructure design and implementation, service management and ongoing operations and performance management across an enterprise footprint.
2. Must be customer service oriented and use metrics, feedback, and analytics to continuously improve IT-to-Business Engagement models.
3. Good understanding of business process mapping.
4. Detail-oriented and exceptional skills in business reengineering.
5. Competent in transforming business requirements to technical specification document.
6. Ability to facilitate problem solving among administrative groups with varying needs and priorities, and to communicate well with administrative users, technical staff, and senior management.
7. Good understanding of project management best practices and standards for effective project implementation.
8. Strong analytical, communication and presentation skills including ability to develop project proposals, project charters, management briefs as well as write reports and prepare relevant publications.
9. Experience in Agile Delivery Methods.
10. Knowledge of related project management tools and frameworks.
11. Good knowledge of Business Relationship management and business partnering.

Behavioral/ General Competencies
1. Leadership and people management including performance management, coaching & mentoring - Ability to motivate, influence staff to act towards achieving a common goal. Create and articulate a vision, inspiring others to work towards achieving the vision and providing developmental and stretching opportunities to staff, in line with skills, abilities, and experience.
2. Planning and organization - Ability to organize work, set priorities, and determine resource requirements; determine short or long-term goals and strategies to achieve them; coordinate with other stakeholders or part of the organization to accomplish goals.
3. Quality orientation - Ability to check work to ensure accuracy; Adopt a disciplined approach to work and drive for closure, results, and success.
4. Communication and information sharing -Ability to express information clearly and succinctly, orally and in writing, considering the audience and the nature of the information.
5. Professionalism, work ethic and integrity - Ability to convey a high level of excellence and competence on delivery of duty.
6. Critical and analytical thinking and problem-solving skills - ability to understand issues from multiple perspectives/layers and take account of the wider business context when crafting solutions.
7. Risk management t- ability to identify departmental risks and develop mitigating measures.
8. Collaboration and teamwork - Ability to work collaboratively within a group of people to achieve a common goal. Support team members to take decisions independently and take the lead in their area of expertise.
9. Accountability and professional development – Ability to take and accept responsibility and outcome thereof in an open and transparent manner.
10. Customer focus - Ability to demonstrate concern for the expectations of customers and prioritize them as well as
convey realistic expectations to both internal and external customers.
11. Resilience - Ability to withstand operational challenges and maintain momentum.
12. Decision making - the ability to make better decisions, as defined by decision-making principles posited by models of rational choice.
13. Emotional Intelligence - manages emotions in a mature and composed manner as expected of staff.
14. Analytical –highly analytical and ability to challenge status quo based on quantitative facts and impacts.
15. Digital mind-set - Ability to recognize the importance and impact of technology on the ways of working and
integrate technology in the day-to-day job to achieve efficiency, quality, and productivity in the function.
16. Creativity and innovation - Promote an environment that encourages creative thinking, and innovation within the
ambits of existing rules/guidelines.

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