The role holder is responsible for undertaking the activities involved in CSD accounts management for the section to support the Debt management strategy function and make contributions by effectively and efficiently carrying out the section’s operations.

1. Onboard new participants and settlement banks on the DhowCSD system ensuring proper KYC procedures are adhered to during the process.
2. Tasked with updating and approving CBK clients, participants, and settlement banks information upon request.
3. Responsible for providing support to the CBK clients and system participants as they navigate the accounts management process in the DhowCSD system.
4. Support the Management by providing regular reports on account opening/update/summary of clients and participant accounts in the DhowCSD system.
5. Carry out continuous training for participants on their functions in the DhowCSD to ensure uniformity in understanding of the system as well as to ensure they are up to date with any system updates.
6. Training and sensitization of internal staff and CBK clients on accounts management processes and activities.
7. Risk incident identification and reporting.
8. Carrying out market engagement centred around accounts management by conducting investor education and awareness activities on government securities in public forums.
9. Undertake system tests related to accounts management process to support system upgrades.
10. Raise Change requests for the systems as and when needed.
11. Resolve DhowCSD accounts management related issues through raising of Request Tickets to address the issues.
12. Liaise with vendors for the DhowCSD to Fastrack resolution of issues raised.
13. Responding to clients’ queries, issues, and feedback through the various channels (emails/ telephone) and ensuring customer satisfaction is maintained.
14. Monitor and engage settlement banks to ensure prompt approval of CBK retail investors profiles and/or accounts within the stipulated time in the SLA Agreements.
15. Support the call centre in resolving escalated queries and issues in the DhowCSD.
16. Undertake quality assurance exercises to ensure that in approval of CBK retail investors accounts, settlement banks comply with CBK requirements.
17. Undertake quality assurance exercises to ensure that in management of their client accounts, participants comply with CBK requirements for accounts management.
18. Carrying out periodic data clean up exercises of client information to ensure accuracy, adequacy, completeness, reliability, and usefulness of the data in client database.
19. Liaising with audit teams in matters related to account management operations, by providing documentation and responses to audit queries raised.
20. Preparation of documents, and continuous and timely review of information related to accounts management on the CBK website.
21. Carry out KYC by undertaking SWIFT confirmations for change of critical client details such as settlement details and biodata.
22. Continuous review and update of Accounts management operations manual, systems rules, user guides and Service level agreements.
23. Provide ad hoc client analysis reports upon request by management.
24. Strategy formulation and tracking.
25. Any other roles and responsibilities that may be assigned.

A Bachelor’s degree in Economics or banking, Business, Public Administration, Law, Finance, or related field from a recognized institution.

1. At least two (2) years’ experience in relevant working experience.
2. Knowledge of Debt Management will be an added advantage.

Technical Competencies
1. Knowledge of domestic debt operations.
2. Risk Management - experience in identifying risks and mitigation measures.
3. Effective communication, training, and presentation skills.
4. Excellent report writing skills.
5. Excellent customer service and public relations.
6. Banking laws and regulations.
7. Financial Markets emerging issues.
8. Central Banking Operations.
Behavioural/General Competencies
1. Good interpersonal and cross-cultural skills, including ability to build alliances and collaborative relationships with sensitivity to diversity.
2. Analytical and creative/critical thinking skills. Highly analytical and ability to challenge status quo based on quantitative facts and impacts
3. Client-driven, striking a solid balance between external and internal customer orientation.
4. Professionalism –maintains a professional approach based on ethics and CBK values.
5. Integrity and honesty and ethics- ensures ethical practices and integrity and ensures CBK is not put at reputational risk.
6. Collaboration and teamwork- Ability to work collaboratively within a group of people to achieve a common goal.
7. Planning and organization - Ability to organize work, set priorities, and determine resource requirements; determine short or long-term goals and strategies to achieve them; coordinate with other stakeholders or part of the organization to accomplish goals.
8. Quality orientation - Ability to check work to ensure accuracy. Adopt a disciplined approach to work and drive for closure, results, and success.
9. Communication & information sharing -Ability to express information clearly and succinctly, orally and in writing, considering the audience and the nature of the information.
10. Collaboration and teamwork - Ability to work collaboratively within a group of people to achieve a common goal.
11. Accountability and professional development – Ability to take and accept responsibility and outcome thereof in an open and transparent manner.

Register / Login to apply for this job

Register Login