The Job holder is responsible for receiving, assessing, processing and managing insurance claims.

Technical and Operational Responsibilities
1. Receive, verify supporting documents and record Insurance claims.
2. Register, maintain and update claim details.
3. Provide professional advice and feedback on claims matters.
4. Keeping detailed and accurate records for claims reported.
5. Prepare and submit all information required by the insurer to process claims.
6. Open and manage claim files and ensure all subsequent correspondences are properly filed.
7. Track and monitor claim progress, keeping an updated record of pending, approved or settled claims.
8. Prepare periodic reports on claims received, processed and settled.
9. Prepare documents for disbursement of claim funds.
10. Ensure adherence to Bank policies regarding Insurance.
11. Maintain confidentiality of all claim-related information.
12. Any other duties and responsibilities assigned from time to time.

1. A Bachelor’s Degree in a Business-related field.
2. Diploma in Insurance from a recognised institution.
3. Membership of an Insurance professional body is an added advantage.

At least three (3) years’ post qualification experience in an Insurance company or a busy Insurance firm, acting for Banks/Financial Institutions.

Technical Competencies
1. Good grasp and understanding of Insurance laws, regulations, policy, and principles.
2. Good grasp of Insurance underwriting and claims matters.
3. Good judgement and analytical skills.
4. Ability to assess data and draw correct conclusions.
5. Ability to write comprehensive reports.
6. Ability to use technology to carry out risk assessment and risk management.

Behavioural Competencies
1. Ability to work collaboratively in a team.
2. Professionalism.
3. Communication skills.
4. Customer orientated.
5. Integrity.
6. Resilience.
7. Ability to drive change.
8. Emotional Intelligence.
9. Independence and objectivity.

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