Senior Business Analyst Monitoring and Compliance role is critical in ensuring General Services Department operational integrity and regulatory adherence are contributing positively to its long-term success and reputation.
The role entails the use of continuous auditing and analytics to identify non-compliant transactions, review metrics and trends, summarize results, potential issues, and opportunities for improvement and participate in remediation activities, action planning and escalate significant issues.
This is a critical role that bridges business needs and technical implementation, ensuring regulatory compliance and optimal business processes. This role also involves analyzing business processes, identifying compliance gaps, developing solutions to improve efficiency and effectiveness, ultimately contributing to the Bank’s legal and ethical standing. The role will report directly to the senior manager, Compliance and Monitoring within the General Services Department.

Strategic Responsibilities
1. Participating in preparation and implementation of Departmental Strategic Plan.
2. Monitor and report on the implementation of the Departmental Strategic Initiatives in support of the wider Bank’s strategic plan.
3. Coordinate in preparation and implementation of the Departmental operations manual, policies and procedures.
4. Contributes as appropriate to the performance of other functions and to the overall achievement of CBK’s strategic objectives.
5. Works effectively as part of the team to deliver on the Key Result Areas and demonstrates competencies of his/her role.

Technical and Operational Responsibilities
1. Identify operational risks affecting the Department and take necessary steps to measure, monitor and report accordingly.
2. Participate in the Department’s business process, initiating, forums, committee etc., to ensure that operational risk requirements are appropriately considered, executed and reported.
3. Clearly document Business requirements, translating them into actionable technical specifications for implementation
4. Review and evaluate internal control and propose appropriate recommendation for changes and/or enhancement.
5. Promote compliance to operational risk policies.
6. Encourage a high level of awareness of operational risk in the Department.
7. Carry out a quarterly review and report on all operations and processes across the Department.
8. Liaison with the Internal Audit & Risk Department to ensure adherence to all requisite risk policies.
9. Ensure daily incidence reporting is done in line with the procedures and guidelines.
10. Coordinate training of staff in the department in line with HRD guidelines for PDP, CPD and attachment programs.
11. Identify areas that could be improved and propose ways of improving the processes.
12. Monitor and report on the implementation of the departmental strategic initiatives in support of the wider Bank’s strategic plan.
13. Custodian of all GSD policies, SOP’s and carry out reviews/updates in accordance with the Bank policy.
14. Maintain and updated risk register in the department.
15. Liaison with the Internal Audit & Risk Department to ensure adherence to all requisite risk policies.
16. Review legislation, standards and other relevant guidelines and guide on compliance in the Department.
17. Identify areas that could be improved and propose ways of improving the processes.
18. Embed risk awareness culture within the Department.
19. Carry out a quarterly review and report on all operations and processes across the Department.
20. Follow up for resolution of ERP process gaps and embedding of requisite/enhanced system controls.
21. Liaison person for training and follow up activities for the Department.
22. Participate in the tendering process (Tender Opening, Tender Evaluation and Inspection and Acceptance Committee).
23. Any other assignment, duty and/or responsibilities that may be allocated from time to time.

1. Bachelor’s Degree in Commerce, Finance, Accounting, Business Administration, B.A/BSC Business/Economics/Mathematics or related discipline from a reputable University.
2. Professional qualification(s) in Accounting e.g., CPA, ACCA, KISM Project Management, Monitoring and Evaluation or equivalent
3. Compliance and Risk Certifications will be an added advantage.

At least three (3) years’ experience in Audit, Compliance, Risk management, or Business Analyst role.

Technical Skills
1. Ability to interpret complex regulatory requirements and translate them into practical compliance measures.
2. Ability to apply compliance requirements to various business line interactions with ease
3. Strong data analysis and reporting skills, with an ability to handle significant volumes of data effectively.
4. Eager to learn new technology platforms and have basic understanding of AI technologies.
5. The ability to thrive in a dynamic environment, demonstrating the ability to adapt to changing regulatory requirements and evolving business activities.
6. Strong communication and interpersonal skills to enhance collaboration with diverse teams.
7. Attention to detail, ensuring high standards in all aspects of assigned duties.
8. Strong Excel and Google Sheets skills.
9. Experience working with various IT systems and platforms is preferred.
10. PPRA requirements and implementation.
11. Procurement policies and procedures.
12. Contract management.
13. Knowledge of Procurement planning (annual procurement plans and periodic plans as required).
14. Vendor management practices.
15. Service level agreements.
16. Inventory management.
17. Procurement for goods and services.
18. Procurement for non-goods and services.
19. Fleet management.
20. Asset management.
21. Estate and facilities management.

Functional skills
1. Banking laws and regulations.
2. Good understanding of financial reporting requirements and standards.
3. Strategic planning-ability to develop a departmental strategic plan and annual plan.
4. Budgeting and planning –experience and ability to define the departmental budgets and to advise on budgeting implications for strategy realization.
5. Risk Management-experience in identifying procurement risks, developing mitigating measures and monitoring mechanisms.
6. Governance – knowledge and ability to ensure good governance practices in assigned Department and ensure strategy for CBK incorporates good governance processes. Advice on governance structures as appropriate for implementation projects under the strategic projects office for CBK.
7. Highly analytical and ability to challenge status quo based on quantitative facts and impacts.
8. Report writing-ability to develop strategic projects on the periodic strategic procurement issues.

Behavioral /General
1. High level interpersonal and cross-cultural skills, including ability to build consensus, alliances and collaborative relationships with sensitivity to diversity.
2. Critical & analytical thinking and problem-solving skills- ability to understand issues from multiple perspectives/layers and take account of the wider business context when crafting solutions.
3. Project Management skills.
4. Organizational and administrative skills.
5. Ability to think forward and use technology and other modern tools to drive decision making and implementation.
6. Leadership and management-ability to lead teams, mentor and coach staff to goal definition and achievement.
7. Professionalism: maintains a professional approach based on ethics and CBK values.
8. Integrity and honesty - embrace ethical practices and integrity in all matters.
9. Building consensus and influencing-ability to influence various players in the financial sector and across all CBK departments.
10. Customer orientation: customer focused striking a solid balance between external and internal customer orientation.
11. Resilience : ability to withstand strategic and operational challenges and maintain momentum.
12. Emotional Intelligence: manages emotions in a mature and composed manner as expected of a leader.
13. Ability to consider emerging trends, identify long-term opportunities and align organisational requirements with desired outcomes.
14. Ability to communicate clearly, simply and in a structured manner and to use communication tools appropriately and effectively.

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