Job Purpose

To manage front office on a daily basis and perform a variety of administrative and clerical tasks.

Key Duties and Responsibilities

a) Receiving and welcoming both patients and visitors;
b) Create a friendly, welcoming and well organized front office for patients and facilitate their flow through the facility;
c) Patient daily attendance electronic registration;
d) Request, collect and distribute clinic stationery;
e) File all x-rays, radiological reports after verification by clinicians;
f) Management of staff clinic enquiry desk/telephone enquiries;
g) Receive and distribute mails;
h) Check and receive clinic linen to and from laundry;
i) Supervise and monitor the staff clinic reception area;
j) Updating photographs of each member of the medical benefit scheme in the online system for identification purposes;
k) Assisting nurses at triage when need arises;
l) Daily and monthly tabulation of attendance statistics and collate branch monthly statistics;

Qualifications and Experience

a) Diploma in Health Records and Information Management from Kenya Medical Training College or other recognized institutions;
b) At least 3 years working experience in a busy healthcare facility;
c) Must be registered with the Association of Medical Records Officers of Kenya;


a) Strong administrative skills, including inventory management, accounts receivable and patient records management;
b) Skills in optimizing clinic workflows by managing patients’ flows, physician schedules and patient appointments;
c) Excellent communication, analytical, planning, organizational and interpersonal skills;
d) Ability to think strategically with creative problem solving skills;

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